FAQs

*Important* All shipments from Fez-o-rama are sent with a signature required for delivery.

There are a few scoundrels and nasty rascals in the world that have absconded with our shipping llamas (and their shipments of fezzes) - the signature helps prevent that from occurring. 

Who designs your artwork?

All of our designs are done “in-house” by the same guy that patterns the fezzes, engineers the embroideries, designs the graphics for this web site, types the run-on sentences, and answers hypothetical questions in the third person. We also occasionally do collaborations with other artists that we meet along the way that inspire us.

Why should I buy a Fez-o-rama fez?

We take our fezzes very seriously. These are not some disposable tourist fez. They are designed for style and comfort, and after you have tried one on you will know the difference. Each Fez-o-rama fez goes through 26 quality checks before it gets shipped – 26 – ye gads! How many quality checks does your morning nonfat-venti-latte-with-two-splenda go through? huh?

We use velvet for our fezzes – NOT FELT – which makes our fezzes better. Period. Deal with it, and no – we won’t use felt… get over it. You’ll want to read about the latest Mark VI Fez – and its many improvements. Inside each of the Fez-o-rama fezzes are quilted linings – not cardboard – meaning you can crush/fold/pack your fez knowing that it will pop back into shape with minimal fuss. (just take care of that tassel!) And, speaking of tassels – each Fez-o-rama fez comes with a tassel cord lock so you can adjust the tassel length to suit your needs or swap it out for another color to suit your mood.

Our fezzes come in three sizes: ‘Low’, ‘Tall’, and ‘Venti’ – however, only the Low and Tall are available via the website. (The Venti is a custom order and not ready for general consumption) The Low fez is about 4 1/2″ in height and might remind one of a smoking cap; while the Tall is closer to 6″ and is what most people recognize as a tradition fez height.

As far as the care and feeding of the fez, we recommend hand washing with Woolite or similar (first remove the tassel) and then air drying the fez. Ideally you want to shape it back into its fez shape and prop it up so the bottom edge isn’t being crushed. A large can of beans can do the trick. We’ve had friends run the fez through the delicate cycle on a machine but you definitely want to avoid the dryer. That is where the real damage can happen with the heat and abrasion. The velvet is actually really durable, although you do want to avoid damaging the embroidery.

Our fezzes can be folded for travel with little fuss. Just give them a little time to breath and they should pop back into shape. If any wrinkles persist, a light steaming will take care of the problem. Simply hold the fez above a kettle and lightly brush the velvet with your hand or a soft bristle brush. Once steamed let the fez rest and make yourself a nice cup of tea.

Can I get a fez with my favorite band/sports team/soft drink/corporate logo…?

All custom orders would require a minimum order as well as actual ownership of the artwork. We can not, and will not, reproduce copyrighted artwork without written permission of the Copyright owner. We value the creative endeavors of others and would not, and do not, want to exploit their work. If you are curious about a custom fez, please read our Custom Fezzes page before writing us… many of your questions can be answered there.

Can I get a blank fez with no embroidery on it?

Our fezzes are handmade in small batches and the embroidery is done before the fez is assembled. We do not have a stock of blank fezzes just sitting around waiting for decoration. The designs are an important part of our fezzes and frankly, blank fezzes just don’t excite us very much. We would rather focus our limited time on the creative stuff. Perhaps we will offer blank fezzes when we grow into a massive fez making factory, but that may be some time from now.

Returns and Exchanges:

Now then – you may be asking yourself, “Self – I wonder what happens if I measured, ordered, my fez arrives via the shipping llama… and it doesn’t fit!”  Well – look in the mirror…  and blame them. Yep – your evil other-dimensional twin did it!

If after all the careful re-measurements, the thoughtful contemplation, and the dog stops laughing…  feel free to contact us and let us know.  Our exchange policy is pretty liberal as long as the design is ‘current’ we should be able to exchange for your proper size within 90 days of purchase. This is all based on the fact that you tried on the fez and didn’t wear it out on the town or to a bachelor party.(read as: not worn)

Exchanging the fez then continues by shipping it back to us at our Fez-o-rama address – the same that’s on the shipping box, which you could use as well. (just fold the flaps the other way to hide our label and *poof* instant box!)  Once we receive the fez, we’ll send it through to Inspector 23, (Inspector 12 retired in 2015) and they will give it the once over.  We will then ship the replacement as soon as humanly possible. 

For fez accessories, the same applies - if an 'oops' occurs, we will work with you to remedy the situation.

If the mistake is ours we will gladly pay the shipping costs, as we only like insanely happy customers, however; if we crossed our ‘t’s and dotted our lower case ‘j’s – the exchange shipping cost will be your (the customer’s) responsibility.  Sound fair?

Why do you reserve the right to refuse designs?

The creativity of our products is our biggest motivator. If we find the concept too mundane or personally disagreeable we will likely reject it. We respect others’ creativity and enjoy collaborating on designs, but if the concept doesn’t inspire us – we most likely won’t enjoy the process… and enjoying the process is very important to us.

Do you ship fezzes around the world?

YES!

International shipping costs are calculated by the carrier based on our standard practice of shipping a fez open and ready to wear, or as a stack of fezzes if multiples are ordered. If you would prefer to have your International order of fezzes folded and packed into a smaller box to save some money on shipping, please add a note to your order at checkout and we will see what we can do. Just be aware that they will need a bit of a rest after arriving before they are ready for a night out.

Estimated shipping times (business days) but overall shipping times have have become difficult to anticipate lately.
Australia – 5-21 days
Most of Europe & UK – 5-14 days
Brazil – 14 – 23 days
Ireland – 7-10 days
Austria * 14-25 days *
Sweden – 7-10 days
APO – 8-18 days
South America – 21-30 days
Middle East – 21-30 days
Japan – 7-16 days
Thailand – 8-11 days
New Zealand – 5-21 days
Tasmania – 6-11 days

Note: If you are wondering why we are only using the slightly more expensive international shipping methods – well, we’ve been made aware that there are some unsavory types out there that really enjoy our fezzes – just like you do… and they have on occasion, intercepted our delivery llamas. The new transport methods protect us, and you, in case of loss.

Bigger note:
VAT/Customs/Duty/Import fees may apply – those we know of include: UK, Austria, Thailand, and Germany. Your Customs House/Post will either send out a note, or hold the fez shipment until you’re contacted.

Read this if you are NOT in the USA – it’s really important!  *seriously*

Here’s what’s going on for those of you in certain countries with Import duties and VAT.

When we ship internationally there’s a form that gets filled out that shows what the items are in the order and how much an ‘average’ price for that item is.  I can tell you that one fez is over that amount for packages going to the UK.

When the package gets to your country, your customs house will look at that form and if the amount is above ‘some’ amount they’ve decided on – it varies by country - you’ll be sent a notice for a VAT/Import tax due.  This may delay your order from being delivered.

What does this mean if you’ve ordered Expedited shipping – this means that your package will get into the country very quickly, and straight into the arms of your Customs house.   We have no control of what happens at this point.  If the package gets delayed for a long period of time we can open an inquiry through our Post, but we suggest the first step for you would be to contact your local post delivery person.

A little bit more on VAT/Import duties:

The recipient (buyer) is the importer of record and must comply with all laws and regulations of their local government. Orders shipped may be subject to import taxes, customs duties and fees levied by the local Country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's Country. Additional charges for customs clearance must be fulfilled by the recipient.  Fez-o-rama has no control over these charges.

We also encourage shipping multiple fezzes in one package – that way you and your friends can split the VAT charge.

If you have any questions on International shipping, please write us!

More Legal Stuff...

If you are sending back a fez for exchange after contacting us, and you've lost the original packaging - please use either a USPS Small Box, or a 8x8x8 cubed box - and send it to:

Fez-o-rama
2520 Cherry Ave
#345, Signal Hill, CA 90755

+1-602-888-3396 - note: We are on Pacific time, so calls at 3:00 am may not be answered, but you never know.

Still need answers? Look to the bottom-right of the screen and click to send us a message.